Strauss Group

"La démarche que STRAUSS a effectuée avec Claude et Marc Zarrouk dans le domaine de l'amélioration du service et de la collaboration interne au niveau des interfaces a constitué l'un des projets les plus approfondis, les plus significatifs et qui a eu l'influence la plus grande sur l'entreprise au cours des dernières années. Cela a été une contribution à la fois à sa culture et à ses résultats de business ainsi qu'à l'innovation que nous avons apportée aux clients. De toutes les formations que nous avons reçues, c'est la Méthode et le concept des Zarrouk qui m'ont le plus marqué. Personnellement, j'ai vécu une expérience profonde d'écoute, de dialogue et de progrès continu. Marc m'a fait changer ma façon de penser managériale et m'a fait comprendre que tout repose finalement sur ma capacité d'écoute"

• GadiLesin, Président and CEO

Bezeq

"Dans la société BEZEQ ,après des années de conflits et de tentatives différentes pour améliorer les interfaces de travail dans le but pour apporter un meilleur service, nous avons mené un processus avec Marc Zarrouk. En renforçant la confiance et la coopération entre les différents départements et divisions, ce processus nous a permis d'éliminer les blocages et a conduit à une amélioration mesurable de la qualité du service et de l'efficience des opérations. A la suite de cette réussite, il a été décidé d'adopter une démarche similaire pour d'autres secteurs de la société."

• Ehud Mezuman, VP HR

Baruch College New York

"All university departments and service units would benefit from the Team Building Workshop experience offered by Marc Zarrouk. Our experiences resulting in a more efficient, functional and happy staff group within our department which serves a large group of full-time and part-time faculty. The staff are now working in pairs on major projects and assisting each other in achieving our work goals while enjoying our new work environment. The workshop experiences were transformative in understanding the elements of communication and working together at work. By sharing real life experience, we have learned to identify informative methods of sharing feedback to each other and to build a functioning team."

Ramona Kay Zachary, Ph.D.
Peter S. Jonas Distinguished Professor of Entrepreneurship
Chair of the Narendra Paul Loomba Department of Management
Baruch College
Zicklin School of Business

Frutarom Israel

"I have more than 20 years of experience in the consumer market in many companies. I have no doubt that Marc’s uniqueness, and his ability to harness multiple teams from all levels in the organization to effect change and build productive customer-centric relationships and collaboration is a true art.
Marc has been working with us in the development of a culture of collaboration and customer experience. I have no doubts that when the obstructions are cleared, as Marc would put it, and there is a spirit of listening and trust within the team and with the customers, the results are less resources invested and more value for the customers, which is immediately manifested in the bottom line."

• Yariv Ardon, General Manager, Frutarom

Hashomer Hachadash

"We are proud and happy with the work we are doing with Marc Zarrouk. He has been leading our senior management in the development of a culture of trust and collaboration that helps us apply our strategy. Marc’s joy and energy, coupled with his unique methods and tools for clearing relationship obstacles lead to undisputable achievements and results. Marc has the ability to connect all managers to the process, even the most cynical among us. There is no doubt that our organizational culture has benefitted from our work with Marc. I personally gained tools and skills that will enable me to nurture relationships based on trust, leading others to do the same in no time."

• Yoel Zilberman, Founder and CEO

Hewlett Packard Enterprise

"As part of HPE’s strategy to continuously improve customer service, we decided to conduct a service workshop for new employees. Thinking what type of workshop to offer, we remembered that, over the years, many veteran employees always recalled the service workshops conducted by Dr. Claude Zarrouk.
After several enquiries, we learned that his son Marc is continuing the legacy. Once people heard that ‘the Zarrouks’ are doing the service workshop, many veterans with more than 25 years in the company asked to participate and relive the experience (they had since been to many workshops but never forgot Dr. Zarrouk’s). So we split the workshop into three meetings and expanded it to include all service groups.
The cynics among them surprised us and themselves with their involvement. We left the meeting room with extraordinary energy, all united around a common language and code of conduct that will enable us to achieve our goals. The cost of the workshop was relatively high compared to others, but the value we got in return was enormous, so the investment really paid off. The objectives set for the workshop were met much faster than we expected. We really gained a great deal of value!"

• Doron Altshuler, Global Delivery Manager, HP

BBRAUN Medical France

"La démarche menée sur plusieurs années auprès de l’ensemble de la structure managériale a permis d’acquérir une attitude beaucoup plus collaborative entre les différents services concernés et notamment dans la compréhension mutuelle des attentes réciproques entre les réseaux de vente et les équipes marketing et de service clients. L’application de la méthode a facilité notre croissance et surtout l’adhésion de tous à notre projet d’entreprise » Bertrand Caron, Ex DG BBraunmedical France"

• Bertrand Caron
  BBRAUN Medical France

Blue Bridge Baltic UAB

"Our inspiring fellowship with the reputable international management consultants Claude and Marc Zarrouk, who helped to strengthen the feedback culture of our company, has lasted for more than a decade. As a consequence, very clearly structured feedback meetings have emerged within our group of companies. This is one of key success factors of any business. This is the basis for the Trust Culture within the company. Such expressions as "Pad?kotation", "Stop it", "Do not blame", "No blockage"have been in the vocabulary of our company until this very day. Those who have communicated with Claude or Marc Zarrouk should know these expressions well.
Knowing how to give feedback helps us to avoid conflict situations among our colleagues and departments and to improve the quality of our interaction. Undoubtedly we achieve more jointly!
Our friendship with the teachers has already lasted for more than 15 years and we are looking forward to continuing it over the very long term."

• ZbigniewGulbinowicz
  Chairman of the Board at Blue Bridge Baltic UAB

Cécile Dubrovin - France

"J’ai eu l’opportunité, en tant que chef de service, de participer à plusieurs sessions de formation des Zarrouk entre 2002 et 2006, dans le cadre de l’amélioration de la coopération interne des différents départements d’une Business Unit. Par la suite, en 2008 et 2015, en tant que Directeur des Offres et Programmes puis Directeur de Business Unit, j’ai fait intervenir les Zarrouk dans mes comités de direction, lors de séminaires de « team building
Souhaitez-vous éviter de vous endormir devant 300 pages de planches conventionnelles ?
Souhaitez-vous passer un moment inoubliable avec vos équipes de direction ?
Souhaitez-vous vivre un mode d’animation original et percutant?
Voulez-vous des équipes de direction mobilisées vers la satisfaction client ?
Au travers de leurs messages forts, portés par un style d’animation qui leur est propre, les Zarrouk nous ont apportés des clés et des bonnes pratiques afin de libérer les énergies des membres de mon équipe de direction, pour améliorer notre mode de fonctionnement interne en vue d’orienter nos esprits exclusivement vers : i) la satisfaction de nos clients, ii) l’apprentissage collectif continu, iii) l’amélioration de la performance opérationnelle.
Un résultat que peu de consultants sont capables de fournir avec un tel niveau d’impact."

• Cécile Dubrovin, Business Unit Managing Director & CEO